Make outbound calls from your Salesforce UI without having to switch screens. Calls are sent straight to your chosen VoIP device (softphone, hardware phone) or CallOne WebRTC.
All incoming calls are matched with your Salesforce leads, contacts, accounts, etc. and logged in your activities as well as the native phone app within Salesforce.
The call journal tracks all incoming calls automatically. Furthermore, you can create custom reportings, e.g. concerning the times your agents spent on the phone.
Have you ever been thrilled about customer service? We are! For the past 10 years, we have been proviing our customers with everything they need for brilliant support and a efficient sales telephony.
Tricky and elaborate requirements are our area of expertise. We know exactly what you‘re talking about and bring the knowledge of our project managers, developers and telecommunications experts into the mix.
High-quality phone systems combined with personal consulting will make you and your customers as excited about telephony as we are.