Computer Telephony Integration for Salesforce

The CallOne CTI App for Salesforce Lightning & Classic enables your sales team to optimize their workflow and increase efficieny and productivity.

Salesforce - click to dial

Click-to-Call

Initiate outbound calls directly from Salesforce

Make outbound calls from your Salesforce UI without having to switch screens. Calls are sent straight to your chosen VoIP device (softphone, hardware phone) or CallOne WebRTC.

Inbound Matching

Match all incoming calls with your Salesforce customer records

All incoming calls are matched with your Salesforce leads, contacts, accounts, etc. and logged in your activities as well as the native phone app within Salesforce.

Salesforce - inbound matching
Salesforce - automatic reportings

Automate Reportings

Create reportings of your calls in Salesforce

The call journal tracks all incoming calls automatically. Furthermore, you can create custom reportings, e.g. concerning the times your agents spent on the phone.

Your benefits with the Salesforce CTI

  • Boost your team‘s productivity
    Call pop-ups, a native phone app and click-to-dial functions will make your team that much more productive.
  • Measure your performance
    Have your sales and support calls available on first glance and make your performance measurably more efficient.
  • Make your data transparent
    The app enables you to have complete transparency concerning all inbound and outbound calls within the Salesforce UI.
  • Faster and more efficient Sales
    Make the most of Salesforce’s potential by initiating your outbound calls faster and giving your team the tools to be most efficient.
  • Make your customers happy
    Give your customers the personal phone call they deserve. With all data available in Salesforce, you will provide the best customer support in town.
  • Be flexible with SF Classic & Lightning
    The CallOne CTI app integrates seamlessly with Salesforce Classic and Lightning.

CallOne cloud call center software

Have you ever been thrilled about customer service? We are! For the past 10 years, we have been proviing our customers with everything they need for brilliant support and a efficient sales telephony.

Tricky and elaborate requirements are our area of expertise. We know exactly what you‘re talking about and bring the knowledge of our project managers, developers and telecommunications experts into the mix.

High-quality phone systems combined with personal consulting will make you and your customers as excited about telephony as we are.

  • Data protection & security
    All CallOne servers are based in Germany and your calls are secured and encrypted by VPN, SRTP and TLS.
  • Cloud ACD on top
    CallOne combines a state-of-the-art phone system with a smart ACD plattform for call centers as well as open APIs and ready-made apps for all well-known sales and support tools.
  • WebRTC & wordlwide DID and service numbers
    Set your sales and support team up with local and worlwide phone numbers and make the most of cutting-edge technologies such browser telephony (WebRTC). Naturally, CallOne also provides numbers in all German area codes.

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